The Leader′s Guide to Coaching in Schools

Master the art of truly hearing by paying attention not just to what is said, but what is left unsaid.

Imagine attending a parent-teacher meeting where a parent is quiet yet fidgety, signalling more than words ever could—their silence reveals concerns about their child's struggles at home.

• Deepens Understanding: By listening beyond words, you access emotions and contexts that are key to understanding the speaker’s true needs.
• Builds Trust: People feel genuinely valued and understood when they don't just have to verbalize to be heard.
• Enhances Problem Solving: Uncovering hidden messages equips you with the necessary insights to address the root of the issue.

In your next conversation, observe the speaker's body language and vocal tone to discern unspoken emotions or thoughts.

Avoid rushing to fill silences with your own interpretations; let silence foster deeper comprehension instead.

Ask empowering questions that shift the conversation from problem-centric to solution-focused.

Think of that one transformative question a coach once asked you, like 'What one small step could you take towards this goal today?' It redirected your entire approach to challenges.

• Promotes Ownership: Questions engage others in exploring their own solutions, making them take responsibility for the outcomes.
• Fosters Insight: Thoughtful questions can trigger new perspectives and understanding, leading to creative solutions.
• Encourages Action: Empowering questions motivate individuals to think in terms of possibilities and actions rather than constraints.

In your next team meeting, replace 'Why didn't you?' with 'What could we try next?' to inspire collaborative problem-solving.

Resist the urge to provide immediate solutions; instead, encourage exploration and self-discovery through your questions.

Create an environment where individuals feel secure to express ideas and take risks without fear of judgment.

Consider the difference between the vibrant brainstorming session at a school known for nurturing ideas versus one where suggestions are met with dismissiveness—it’s night and day.

• Fuels Creativity: Safety leads to an outpouring of innovative ideas, as individuals aren't afraid of making mistakes.
• Enhances Learning: When people feel safe, they are more willing to self-reflect and learn from their experiences.
• Builds Stronger Relationships: Safety fosters open communication, which is the foundation of strong relationships.

Start your meetings by encouraging everyone to share one idea, emphasizing there’s no wrong answer to build trust and openness.

Avoid correcting or challenging ideas immediately; focus on validation and encouragement first.